Returns
ONLINE RETURN Policy
We want you to be 100% satisfied with your product of purchase! We get it, online shopping can be tricky, sometimes you need a different size or perhaps in the end, the item doesn't suit you. To provide you with the best shopping experience, we offer you a 30-day FREE Return Policy within Australia on products that are unused and in a saleable condition.
All returns must be processed within 30days of receiving your order.
Returns and exchanges, that are not due to a fault or incorrect item being received, may be posted back at the customer’s expense. We do not refund the shipping cost for refunds and exchanges. We do not accept returns or exchanges on sale items unless the product is found to be faulty.
To begin you return to exchange please contact us here
All returns must be processed within 30days of receiving your order.
Returns and exchanges, that are not due to a fault or incorrect item being received, may be posted back at the customer’s expense. We do not refund the shipping cost for refunds and exchanges. We do not accept returns or exchanges on sale items unless the product is found to be faulty.
To begin you return to exchange please contact us here
FAULTY ITEMS
Any product purchased from fairbump.com that arrives with a fault must be returned within 30 days of receiving your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty. There is no return shipping cost for items deemed faulty.
Please email a photo of the fault for assessment to ryan@fairbump.com. We can then assist you with returning/exchanging your item.
Please email a photo of the fault for assessment to ryan@fairbump.com. We can then assist you with returning/exchanging your item.